π Intune Integration β Frequently Asked Questions (FAQs)
What Permissions Do I Need to Set up this Integration
To grant permissions, you must be a Global Administrator of your Intune tenant. Additionally, you'll need to be a member of your site-admin or org-admin group in Jira to access our InTune integration settings.
Why is the Integration Duplicating my Assets?
Our Intune integration uses the Intune ID to match devices to existing assets. If no asset with this ID is found, a new asset is created. In some situations, this can result in duplicate records.
The most common reasons for duplicates are:
Assets were added to AMFJ before enabling the integration
If assets already existed in AMFJ prior to setting up the Intune integration, duplicates can occur when the integration syncs and brings in those same devices. To prevent this, we recommend letting the integration create the assets from the start.
The Intune ID for a device has changed
This typically happens when a device is re-issued, meaning itβs wiped, reset, and re-enrolled through Intune. When that happens, Intune assigns the device a new Intune ID. Because our integration relies on the Intune ID to match assets, it sees this as a new device and creates a new record, resulting in a duplicate.
Why is the Integration Duplicating my Users?
The integration searches for matching user records using the following properties, in order of precedence:
User ID β for users that have been synced previously
Email address
If neither of these values match an existing user in your system, a new user will be created. This can lead to duplicates in cases where, for example, the email address in InTune differs from the one stored in Jira.
Why Does the Integration Keep Changing my Asset Types back to the Default Asset Type?
This happens when the Device Category field in Intune is not populated. Our integration maps the asset type based on the Intune Device Category - if it's missing, the system will assign the default type during each sync, even if you've updated it manually in AMFJ.
π More info: https://learn.microsoft.com/en-us/mem/intune/enrollment/device-group-mapping
Can I Filter Which Types of Devices are Brought in Based on Ownership?
Yes β Intune assets have three ownership types: Company, Personal, and Unknown.
If you want to bring in all ownership types, leave this blank.
If you only want to bring in company-owned assets, set the ownership filter to Company during configuration.
How Often Does the Intune Integration Sync?
The integration syncs automatically once per day.
Why Does the Integration Show it Hasnβt Synced in Several Days?
If you're seeing a message that the integration hasn't synced in several days, try re-saving your integration settings. This will trigger a manual sync and may reset the daily schedule.
If resaving the settings doesn't reset the sync schedule, please reach out to us at support@assetmanagementforjira.com so we can take a closer look.