📘 Intune Integration – Frequently Asked Questions (FAQs)

What Permissions Do I Need to Set up this Integration

To grant permissions, you must be a Global Administrator of your Intune tenant. Additionally, you'll need to be a member of your site-admin or org-admin group in Jira to access our InTune integration settings.

Why is the Integration Duplicating my Assets?

This usually happens when devices are already in AMFJ prior to enabling the integration. We recommend allowing the integration to bring in the assets to avoid duplication.

Why is the Integration Duplicating my Users?

The integration searches for matching user records using the following properties, in order of precedence:

User ID – for users that have been synced previously

Email address

If neither of these values match an existing user in your system, a new user will be created. This can lead to duplicates in cases where, for example, the email address in InTune differs from the one stored in Jira.

Why Does the Integration Keep Changing my Asset Types back to the Default Asset Type?

This happens when the Device Category field in Intune is not populated. Our integration maps the asset type based on the Intune Device Category - if it's missing, the system will assign the default type during each sync, even if you've updated it manually in AMFJ.

📚 More info: https://learn.microsoft.com/en-us/mem/intune/enrollment/device-group-mapping

Can I Filter Which Types of Devices are Brought in Based on Ownership?

Yes — Intune assets have three ownership types: Company, Personal, and Unknown.

If you want to bring in all ownership types, leave this blank.

If you only want to bring in company-owned assets, set the ownership filter to Company during configuration.

How Often Does the Intune Integration Sync?

The integration syncs automatically once per day.

Why Does the Integration Show it Hasn’t Synced in Several Days?

If you're seeing a message that the integration hasn't synced in several days, try re-saving your integration settings. This will trigger a manual sync and may reset the daily schedule.

If resaving the settings doesn't reset the sync schedule, please reach out to us at support@assetmanagementforjira.com so we can take a closer look.