How to Create Alerts

Asset Management for Jira allows you to trigger alerts based on past and future dates or other criteria that match any of your asset fields.  

Example 1 - Past Date Alert

In this first example we are going to set an alert using a past date field, Date of Purchase.  

You might have a policy that requires you to retire a laptop or take some other action 3 years (1095 days) after the Date of Purchase.  

In this case your Alert Criteria will be: Date of Purchase>>WAS IN THE LAST_DAYS>>1095>> AND Asset Type>>IS>>Laptop

In the next screen all you have to do is type in your Alert Name, enter the destination email address(es), and click Create! 

Example 2 - Future Date Alert

One of the most common future date Alerts we see is for Expiration or Renewal dates. So, lets take Warranty Expiration for this example and say that you want to be notified 1 week prior to a Warranty Expiration for any asset in your inventory.

In this case your Alert Criteria will be: Warranty Expiration>> IS IN THE NEXT _ DAYS>> 7

Example 3 - Custom field Alert

Date fields aren’t the only option you have for creating alerts. You can use any of your custom fields as well.

For instance, policies regarding company property might involve a lot of different steps when an asset has been damaged, lost, or stolen. Often involving stakeholders from different departments it's easy for systems to breakdown.

With our Alerts feature you can receive a notification every time an asset's Status has been set to Damaged, Lost, or Stolen. In this example we'll show you how to create an alert to be notified when an asset's status has been set to Damaged.

In this case your Alert Criteria will be: Status>> IS>> Damaged 

In the next screen all you have to do is type in your Alert Name, enter the destination email address(es), and click Create!

When you create your alerts they will automatically be set to active and will be displayed like this.

How to Create a JSM ticket via an AMFJ Alert

By sending your AMFJ Alert to the email address that corresponds to your Jira Service Management project, a JSM ticket will be generated.

Alert Processing Schedule

Our system processes alerts daily at 12:00 AM Pacific Time. If an active alert meets its criteria at that time, an email notification will be triggered and sent.

Important Note:

Depending on when the alert was created (relative to your local time zone), you may receive the alert notification email within a window of 0 to 24 hours. 

For Atlassian's detailed instructions please visit their knowledge base here 👉🏻 Receive requests from an email address