How to Enable User Syncing/Why aren't my users syncing?

In order for us to query your Atlassian users for syncing please enable the following permissions: 

1. Go to Settings > System.
2. Click Global permissions.
3. Scroll to the bottom of the permissions page.
4. Select Grant "Browse users and groups" to a group of which the affected user is part.
5. Select Group and choose any one of the following options such that we can pull users from your instance:
   • atlassian-addons
   • jira-workmanagement-users
   • jira-servicedesk-users (in some cases this is jira-servicemanagement-users)

   • jira-software-users

     
     

6. Click " Add"

   

After adding the necessary permissions, go to your AMFJ Users tab and click Sync to sync your organization's users with Asset Management for Jira.