How to Enable User Syncing/Why aren't my users syncing?

In order for us to query your Atlassian users for syncing please enable the following permissions: 

1. Go to Settings > System.
2. On the left side menu, click Global permissions.
3. Scroll to the bottom of the permissions page.
4. Select Grant "Browse users and groups" to a group of which the affected user is part.
5. Select Group and choose any one of the following options such that we can pull users from your instance:
   • atlassian-addons
   • jira-workmanagement-users
   • jira-servicedesk-users (in some cases this is jira-servicemanagement-users)

   • jira-software-users

     6.  Click " Add"